Customer Service Supervisor

As a Customer Support Supervisor at Ubiquity Global Solutions since February 2022, I lead a team of 20 representatives, ensuring high standards of customer service. I've achieved a 15% increase in positive feedback and a 25% reduction in average handling time. I resolve 98% of escalated issues on the first contact and use data-driven insights to drive continuous improvement. I collaborate with other departments to address customer needs and develop training programs to foster a culture of continuous learning.

As a Team Leader at Ubiquity Global Solutions, I excel in managing and motivating a diverse team to achieve high performance and customer satisfaction. My skills include effective communication, strategic planning, and conflict resolution. I have a proven track record of implementing process improvements that enhance efficiency and productivity. My experience includes leading training sessions, providing constructive feedback, and fostering a collaborative work environment. I am dedicated to driving team success through strong leadership and a commitment to excellence.

As a Customer Sales Representative at Ntelesolutions, I specialized in conducting outbound calls to generate leads, close sales, and build strong customer relationships. My role involved cold calling potential clients, understanding their needs, and presenting tailored solutions to meet those needs. I consistently met and exceeded sales targets, demonstrating excellent communication and persuasion skills. My proactive approach and commitment to customer satisfaction helped in achieving high conversion rates and fostering long-term customer loyalty.