Overview
Looking for full-time work (8 hours/day)
at $4.00/hour ($704.00/month)
Bachelors degree
Last Active
November 26th, 2024 (today)
Member Since
November 24th, 2024
Profile Description
I am an experienced
4 years of providing efficient, high-quality customer service.
Skilled in managing customer inquiries, troubleshooting issues,
and delivering solutions through written communication. Strong
ability to handle multiple chats and
maintaining a positive, professional tone. Experience in using
support platforms like Zendesk and Salesforce. Committed to
ensuring customer satisfaction through timely responses and
clear communication.
Top Skills
Customer Support » Email Support
Experience: 1 - 2 years
I have delivered email-based support to users, resolving an average of 50+ inquiries daily related to cryptocurrency transactions, account access, and wallet functionality. And applied knowledge of policies to verify customer identity and ensure compliance with financial regulations.
Customer Support » Chat Support
Experience: 6 months - 1 year
I was able to deliver real-time chat support to customers, assisting with technical issues, billing inquiries, and account management. I also assisted in sales and retention efforts by recommending upgraded services and resolving billing concerns to reduce churn.
Office and Administration » Content Moderation
Experience: 6 months - 1 year
I reviewed and moderated 200+ user-posted products daily to ensure compliance with client’s content policies, maintaining a secure and trustworthy platform. Also, identified and escalated violations of platform rules, contributing to a reduction in fraudulent listings. Lastly, utilized proprietary tools and databases to monitor, flag, and resolve potential policy breaches efficiently.
Other Skills
Basic Information
- Age
- 27
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Dauis, Bohol
- Tests Taken
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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