A dedicated and experienced Customer Service and Technical Support Representative with a proven track record in providing exceptional customer service, resolving technical issues, and driving sales. With over six years of experience in diverse roles across reputable companies, I have honed my skills in customer care, technical support, and sales retention. My expertise includes handling customer inquiries, providing technical assistance, managing export products, and offering new services to customers. I am adept at working in fast-paced environments, ensuring customer satisfaction, and contributing to team success.
Experience: 1 - 2 years
As a dedicated Customer Service Representative for a retail account catering to US customers, my primary responsibilities included handling customer inquiries via email, resolving account issues, addressing transaction discrepancies, managing refunds and credits, and processing customer complaints.
Experience: 1 - 2 years
As a Care Chat Support Representative, I provided exceptional quality support for export products, handling customer inquiries and resolving technical issues efficiently. My role involved clear and effective communication, managing workloads, and ensuring customer satisfaction through prompt and professional service.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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