General Virtual Assistant | Non-Voice Customer Support

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

March 18th, 2025 (2 days ago)

Member Since

November 21st, 2024

Profile Description

Hi, I'm Pau!

You can count on me for administrative and customer support tasks! With 2+ years of experience as a General Virtual Assistant, I specialize in administrative support, data entry, non-voice customer service, and process automation.

Beyond my VA expertise, I also managed a local Instagram clothing business before and during the pandemic, gaining hands-on experience in social media management, customer engagement, and order fulfillment.

What I Can Do for You:
+ Administrative Support: email and calendar management, scheduling, document organization
+ Data Entry & Management: encoding, organizing, verifying, and analyzing data
+ Email & Chat Support: handling customer inquiries and troubleshooting issues, and providing customer assistance via email/or chat
+ Process Automation: automating mass emails (Google Sheets AppScript), generating certificates (AutoCrat)
+ Ticketing System Management: Managing inquiries via Freshdesk
+ CRM Management: Updating and maintaining customer databases
+ Project & Task Management: Tracking tasks, deadlines, and deliverables
+ Knowledge Base & Documentation: Creating FAQs, support guides, and reports
+ Social Media Management: Managing Instagram, Facebook, and Twitter accounts

Tools & Platforms I Use:
+ Google Workspace (Docs, Sheets, Slides, Drive, etc.)
+ Microsoft Office (Word, Excel, Word, Powerpoint, etc.)
+ CRM Tools & Ticketing Systems (Freshdesk, Notion, Airtable, etc)
+ Data Entry Tools (Google Sheets, Excel, Airtable, etc.)
+ Communication Platforms (Hangouts, Zoom, Gmail, etc)
+ Content Creation (Canva) 
+ Social Media Management (Instagram, Facebook, Twitter, etc.) 

Why Work with Me?
I am detail-oriented, efficient, and proactive in streamlining workflows and ensuring productivity. I’m also passionate about AI and automation, always looking for smarter ways to work.

Work Experience:
+ Junior Research Associate: Program Support and Quality Assurance Staff (2024-present) - University of the Philippines Open University (UPOU)
+ Project Staff: Program Support (Upgrade to see actual info) - UPOU 

Education:
+ BS Human Ecology, Major in Human Settlements Planning (Upgrade to see actual info) – University of the Philippines Los Baños (UPLB)
+ Pursued MS Environmental Science (Upgrade to see actual info) – UPLB

Languages: Tagalog (Native), English (C1 - Advanced)

Availability: Part-time (4-5 hrs/night from 8 PM PH time) | 8 hrs on weekends

Strengths: Detail-oriented, multitasker, adaptable, and a strong problem-solver