Erwin

Customer Service Manager

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

January 16th, 2025 (today)

Member Since

January 6th, 2017

Profile Description

• People manager skills in leading, motivating and coaching frontline agents to achieve metrics
• Creating culture to align employees with business goals and vision
• Leading conference calls for business-wide audiences to report on goals, metrics and providing monthly business updates
• Project and event management and leading site-wide initiatives
• Facilitating employee healthy safety through emergency and evacuation drills and procedures
• Six Sigma-trained for Paretto Analysis, Process Mapping and creating and simplifying processes and systems
• Competent in Windows, Microsoft Office, Verint, Kronos and NICE

Basic Information

Age
47
Gender
Male
Website
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Address
Las Pinas, Metro Manila
Tests Taken
None
Government ID
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