Creative Virtual Assistant / Canva Graphic Designer

Managed content planning and scheduling, ensuring consistent posting and engagement across platforms (Facebook and Instagram). Created shareable social media content that increased audience interaction and built brand awareness. Developed visually appealing campaigns that aligned with business goals and resonated with target audiences.

Delivered friendly, professional, and prompt responses to customer inquiries, ensuring a positive experience. Resolved customer concerns with empathy and efficiency, fostering trust and loyalty. Maintained a high level of professionalism, representing the brand positively in all interactions.

Designed visually appealing and on-brand marketing materials, including social media graphics, email templates, and promotional content, to enhance brand identity. Successfully created engaging designs for a size-inclusive luxury fashion brand, aligning visuals with their elegant and empowering message. Demonstrated adaptability by utilizing Canva to deliver professional-quality designs efficiently and effectively.

Designed and executed engaging email campaigns to promote products, special events, and brand updates. Developed visually appealing email templates in tools like Flodesk to reflect brand identity and captivate readers. Crafted compelling email content that drove customer engagement and conversions.

Crafted compelling social media captions, posts, and email content that aligned with brand voice and goals. Developed on-brand content calendars to streamline messaging and drive consistent engagement.

Organized inboxes, prioritized messages, and ensured timely responses to critical communications. Streamlined email workflows, reducing response time and increasing productivity. Crafted engaging email campaigns that captured attention and encouraged action.

Conducted market research to identify customer preferences and emerging trends, ensuring that product offerings for Matteo's Handcrafted Burger, Kape At Tsa-a, and Cheesebread & Co. remained competitive and appealing. Collected and analyzed feedback from customers to improve recipes, menus, and services, driving customer satisfaction and repeat business. Monitored competitors' strategies and pricing to develop competitive and innovative approaches to branding and product positioning. Utilized insights from sales data to identify bestsellers and adjust inventory, minimizing waste and optimizing profitability. Leveraged gathered data to craft targeted marketing campaigns, resulting in increased visibility and customer engagement. This hands-on experience has honed my ability to gather, interpret, and apply data effectively to meet business objectives.

While I do not have direct administrative support experience, I am proficient in essential admin tasks such as email management, calendar management, and data entry. Organized and prioritized inboxes to ensure timely responses and streamlined communication. Scheduled and coordinated appointments, avoiding conflicts and optimizing productivity. Maintained attention to detail when handling data entry and organizing information for accuracy. Familiar with tools and systems commonly used in administrative support roles, and eager to adapt and learn new processes. My familiarity with these tasks, coupled with a strong work ethic and willingness to learn, makes me confident in my ability to excel in an administrative support role.