I have nearly 8 years of experience in the BPO industry, working across various roles, including customer service, content moderator and technical support. Over the years, I have developed expertise in customer relationship management and exceeding client expectations while maintaining integrity. I have also gained in-depth knowledge in bank reconciliation, payroll processing, payroll taxes, accounts payables ,accounts receivables and the policy and guidelines in social media platforms, showcasing my strong foundation in financial and operational processes.
Experience: 6 months - 1 year
I have knowledge and experience in payroll processing, payroll taxes, account reconciliations and troubleshooting within accounting software, ensuring accuracy and consistency between financial records and transactions.
Experience: 5 - 10 years
I have been working in the BPO industry for almost 8 years, with the majority of my experience focused on providing technical support to customers. I am an associate graduate in Information Technology and have won a programming contest using C, C++ and Java, showcasing my technical and problem-solving skils.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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