CSR | Live Chat | Email | Phone Support | Data Entry

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

December 19th, 2024 (yesterday)

Member Since

November 6th, 2024

Profile Description

Stop Losing Customers to Poor Service!

I am here to DELIVER exceptional customer experiences and help your business thrive! Your customers' satisfaction is my number one priority!

Here's What I Can Do for You:

Customer Support (Phone, Chat, Email):
Provide professional and empathetic support, resolving inquiries, handling complaints, and ensuring customer satisfaction across multiple communication channels.

Order Processing and Tracking:
Assist with placing orders, tracking shipments, processing returns, and handling refunds, ensuring seamless customer transactions.

Billing and Payment Assistance:
Resolve billing concerns, process payments, and address discrepancies promptly to maintain trust and customer loyalty.

Technical Support:
Troubleshoot basic technical issues and guide customers in using your products or services effectively.

Account Management:
Handle customer accounts, update profiles, manage subscriptions, and ensure data accuracy to deliver personalized service.

Problem Resolution:
Identify and resolve customer issues efficiently, ensuring their concerns are addressed on the first contact whenever possible.

Upselling and Cross-Selling:
Proactively recommend products or services that align with customer needs, driving additional revenue while enhancing their experience.

Customer Feedback Collection:
Capture insights from customer interactions to provide actionable feedback for product and service improvements.

Proficient in Tools and Applications:

• CRM & Support Platforms (Zendesk, Amazon, Magento, Member Portal)
• Customer Feedback & Survey Tools (NiceReply, Medallia, Evaluagent)
• Communication Tools (Slack, MS Teams, Zoom, Skype)
• Project Management & Collaboration (Confluence, Lattice, Assembled, Jira)
• Payment Systems (Stripe)• Authentication & Security (Okta)
• Data Management & Spreadsheets (Google Suites, Excel)
• Automation & AI (Dexai, ChatGPT)

Industries I've Worked In:
E-commerce, Retail, Customer Service, BPO, Virtual Assistance Agencies

Why Work with Me?

I’m more than just a Customer Service Representative—I’m your partner in creating loyal customers and elevating your brand. I bring empathy, efficiency, and dedication to every interaction, ensuring customers feel valued and supported.

Current Rate: $6 per hour

Ready to enhance your customer service?

Let’s start the conversation—send me a message or schedule a free consultation today. Let’s make exceptional customer service your new standard!