Caller, Sales Representative, Chat Support, Email Support, 

In my chat support experience, I have provided real-time assistance to customers, addressing their questions, resolving issues, and guiding them through the purchasing process with professionalism and empathy. I developed skills in active listening, clear communication, and efficient problem-solving to ensure a positive customer experience. This role required me to handle multiple conversations simultaneously, prioritize inquiries, and maintain a friendly, supportive tone, all of which helped build strong customer relationships and reinforce brand loyalty.

In my sales support experience, I have effectively assisted in driving sales by providing essential customer service, handling inquiries, and processing orders efficiently. My role involved supporting the sales team with accurate product information, managing customer interactions, and ensuring timely follow-ups to maintain customer satisfaction and build lasting relationships. Through this experience, I’ve developed strong organizational skills and the ability to adapt quickly to customer needs, contributing to a smooth sales process and enhanced customer loyalty.

With my e-commerce background, I have developed strong English-speaking skills essential for effective customer and team communication. I have experience responding to customer inquiries, resolving issues, and collaborating with team members, all while maintaining a clear and professional tone. My role required me to adapt my language to diverse audiences, whether addressing customer concerns or discussing strategies with colleagues, ensuring clarity, and fostering trust. This experience has honed my ability to communicate effectively and confidently in English.

As a product analyzer in eCommerce, I possess a comprehensive skill set that blends data analysis, strategic thinking, and technical expertise. I am proficient in utilizing tools like Excel, , and data visualization platforms such as Keepa and Seller Central to analyze large datasets and uncover key insights into product performance. I am well-versed in tracking essential metrics like conversion rates, average order value, and customer lifetime value, which are critical for identifying top-performing products and optimizing sales strategies. My understanding of eCommerce platforms such as Amazon and Walmart, along with product catalog management, allows me to efficiently update product listings and optimize them for search engine visibility through SEO best practices. I also leverage customer insights, segmentation, and behavioral analysis to tailor product offerings to target audiences, ensuring that the product portfolio aligns with customer preferences. Additionally, I conduct competitive analysis and stay up-to-date with market trends to help identify growth opportunities and adjust pricing strategies. My expertise extends to inventory management, forecasting demand, and coordinating with suppliers to ensure a smooth supply chain process. I am skilled in A/B testing, UX optimization, and reporting, and I communicate my findings clearly to key stakeholders, contributing to data-driven decision-making across teams. Through these skills, I aim to maximize product performance and profitability, enhance the customer experience, and drive overall eCommerce success.