CUSTOMER SERVICE REPRESENTATIVE

Most of my experience is in Business Process Outsourcing (BPO) companies, primarily in customer support roles, whether in sales or technical support. I can say that my experience in customer support has honed my resilience. It's challenging to deal with a diverse range of people with different personalities. In customer support, you're not just interacting with one person, you're handling hundreds or even thousands of customers. This experience has helped me grow in my understanding of individual differences and perspectives.

At Sutherland Global Services, I worked as a pre-sales representative and was focused on pre-selling various types of insurance, including life, health, home and car insurance. To be successful in this role, I needed strong persuasive skills to convert potential customers into clients. It required a deep understanding of our products and confidence in what we were selling. In Sutherland, we were trained not just to sell but also to connect with customers, ensuring they felt supported and understood throughout the process.

I am very adaptable and can excel in any job with the right training and guidance. This quality of mine has helped me bounce back from setbacks and learn from my failures rather than be discouraged by them. Over the years, my circumstances have continued to change, but I have been able to adapt. My adaptability has allowed me to lived life more easily and maintained a positive outlook.

My experience in AT&T as a technical support and billing representative helped me expand my patience, especially when dealing with older customers who have trouble with their AT&T devices, their internet and their DirectTv. Many of them are not tech-savy, so I had to guide them step by step. Working in technical support constantly tests your patience, and I am proud to have been one of the professionals of this role.

During my time in AT&T, we were trained to be detail-oriented because we handled both billing and sales. Being attentive to details was crucial, without it I might risked failing to meet customer's needs and providing the exact service or support they required.