I work as a call center agent for QuickBooks Desktop for 3 years as a phone support that includes accounting, bookkeeping and trouble shot. After the 3 years as phone support, I was promoted to a trainer position for new hires with 2 years of experience. I also trained new hires for a different account which is APTOS for 1 year. I'm confident on helping other people develop their skills and teach them the knowledge to help customers resolve any issues. I also have an experience in e-commerce flaform that use Swappa ang eBay. My responsibility are listing and pricing a product that includes research of a product specs.
Experience: 2 - 5 years
I need to make my decision accurate specially on the new hires rating and performance so that I can coach them properly.
Experience: 6 months - 1 year
For e-commerce I work to a company that sell electronic products on Swappa and eBay. It includes spec research to used for listing and item pricing.
Experience: 1 - 2 years
I encounter payroll related issues on daily basis since this is one of the most important parts of QuickBooks. I have an 8.5 out of 10 resolves rating when it comes to payroll.
Experience: 2 - 5 years
This one of my jobs as a trainer since I need to monitor the new hires of their performance in nesting period.
Experience: 2 - 5 years
Trouble shooting is one of the skills that I have since QuickBooks is a computer accounting software.
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