Spanish and English Voice and Chat Support
• Solid computer skills
• Excellent communication (written and verbal) skills in English and Spanish language
• Effectively communicate with customers who call in with questions
• Detail-oriented with highly developed problem-solving skills
• Strong interpersonal and customer service skills with a sales mentality
• Excellent customer service telephone skills, Ability to solve problems and analyze complex situations under pressure
Experience: 2 - 5 years
Scheduled service appointments professionally and efficiently. Recorded service provider repair details and provided coverage/repair decisions. Addressed billing concerns and collaborated with the Billing Department. Obtained prior and ongoing authorization for services in a timely manner.
Experience: 2 - 5 years
Contacted prospective clients using provided call lists. Managed inbound calls from potential clients. Maintained a detailed call log, including unanswered calls.
Experience: 2 - 5 years
Contacted patients to collect comprehensive medical histories. Translated Spanish to English for medical narrative reports. Assisted patients with inquiries about their appointments.
Experience: 1 - 2 years
Responding to customer's queries via email.
Experience: 2 - 5 years
Creating and scheduling social media posts.
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ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
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