Medical Receptionist/ Lead Generation 

As a phone support representative, I handle inbound calls from customers who need assistance with various issues. This could range from questions about their accounts, troubleshooting technical problems, handling billing concerns, or providing information on services. Each call is different, and I strive to resolve the customer’s issue efficiently while making them feel valued and understood

Each day, I support healthcare providers remotely by managing administrative tasks, coordinating patient appointments, and assisting with patient communications. My role involves scheduling appointments, following up with patients on test results or billing inquiries, and ensuring that the providers’ calendars are well-organized. I also help with data entry, insurance verification, and updating electronic medical records (EMRs), ensuring accuracy and HIPAA compliance in everything I do

As a skip tracer, my primary job is to locate customers who have fallen behind on their car loan payments and may have stopped responding to traditional collection attempts. Each day, I use a variety of tools and databases to search for updated contact information, addresses, and even alternate phone numbers or emails. My goal is to connect with the borrower to help resolve their outstanding loan and find a payment solution if possible

As a lead generation professional in real estate, my experience typically revolves around identifying and attracting potential buyers or sellers for real estate agents or agencies. Here's how I might break it down, Market Research, Prospecting, Lead Qualification, Collaboration. Throughout, I’d focus on using digital tools, data, and communication skills to streamline the lead generation process and contribute to the agency's success

In this role, I handle live chats from customers who use the streaming service. Each day, I assist users with a range of issues, including login difficulties, payment problems, troubleshooting streaming quality, and resolving subscription questions. My primary goal is to ensure that every user feels heard and receives quick, effective solutions.