Customer Service VA/ Virtual Assistant

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

Associates degree

Last Active

November 23rd, 2024 (4 days ago)

Member Since

October 15th, 2024

Profile Description

A dedicated freelance customer service professional with 5 years of experience in delivering exceptional support and creating positive customer experiences.
I specialize in inbound customer support via
phone call, chat , email , and call center operations.
I’m passionate about helping businesses foster strong relationships with their customers.

Top Skills

Customer Support » Email Support

Experience: 1 - 2 years

I worked for eBay and answer member queries via email. We remove defects and feedbacks to help sellers maintain their seller performance and help members appeal a case decision as well.

Customer Support » Chat Support

Experience: 2 - 5 years

I worked for Amazon as a normal agent for a year handling inbound calls, live chat and emails. Had been promoted to answer escalation calls for a year. Assisted new training agents endorsed to production and help them maintain good scores.

Office and Administration » Multitasking

Experience: 2 - 5 years

Other Skills

Office and Administration » Data Entry

Experience: Less than 6 months

The task involves data entry for a U.S.-based clinic. It requires calling various facilities and clinics across the U.S. to request medical records and then inputting the obtained information into the clinic's database.