EA/VA , SMM, Customer Experience Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.80/hour ($1,020.80/month)

Bachelors degree

Last Active

December 2nd, 2024 (today)

Member Since

October 13th, 2024

Profile Description

With over 16+ years of professional experience working in the Call Center Industry. I have a strong background in research and audit, handling confidential data, customer service, administrative tasks, and calendar management. I pride myself on my ability to anticipate the needs of leadership, allowing executives to focus on strategic priorities while I handle day-to-day administrative tasks with efficiency and discretion.  

In my years in Customer Service in the Call Center industry, I have developed excellent interpersonal and communication skills, which I apply when working with both clients and internal teams.

Key Skills:

- Customer Service Excellence
- Calendar Management- Document Management
- Email Management
- Appointment Setting
- Simple website creation (visit Upgrade to see actual info)
- Project Management
- Research/Lead Generation
- Data Analytics
- AI Assisted Copy Writing & Content Creation
- Highly Adaptable & Trainable
- Fast learner
- Proactive

Tools:

- MS Office 365 (Excel, Word, Powerpoint, Outlook)- Google Workspace ( Sheets, Docs, Slide, Calendar, Gmail)
- Slack, Google Meet, MS Teams, Whatsapp, Telegram, etc.
- Calendly
- Canva
- Chat GPT, Co-pilot
- CRM (SalesForce, Zendesk)
- Open to learning new tools like HighLevel, WordPress, Meta Business Suite/Facebook & Instagram

While I am new to freelancing, my background in the Call Center industry has equipped me with the discipline, work ethic, and attention to detail, all of which can easily translate into virtual assistant roles. I am eager to apply my skills in a flexible, remote setting and provide high-quality support to clients looking for a reliable, adaptable assistant and ensuring that your day to day operations or tasks run smoothly and satisfied.

I am very much ready to take on challenges, I am confident in my ability to contribute positively to your business. Feel free to reach out to me and let's talk about how can I be of service to you.