Mila

Virtual Assistant/Data Entry/Customer Service

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Overview

Looking for part-time work (4 hours/day)

at $3.00/hour ($264.00/month)

Bachelors degree

Last Active

December 15th, 2024 (yesterday)

Member Since

October 9th, 2024

Profile Description

I've spent 2 years in a BPO company as a voice and non-voice customer service representative, working on retail, online testing centers, and healthcare accounts. Most of my experience is in non-voice roles for healthcare accounts, such as back office and chat support. I have basic skills in Excel and PPT, sorting emails, checking and validating documents according to client procedures. I'm eager to undergo training to expand my knowledge and expertise. I'm seeking a part-time role, available to work 4-6 hours a day.

Top Skills

Customer Support » Chat Support

Experience: 1 - 2 years

I've managed chat support for a healthcare insurance account, assisting providers with their claims, benefits, and other insurance-related concerns. We handle multiple chats simultaneously, with a maximum of three chats at once. Additionally, I make outbound calls to confirm information with third-party administrations.

Office and Administration » Data Entry

Experience: 6 months - 1 year

For the past seven months, I've been a back-office agent for a healthcare account, responsible for reviewing travel nurses' applications to ensure they meet hospital requirements across all US states. This involves thoroughly checking the submitted documents against the hospital’s criteria. Additionally, I’ve supported a healthcare insurance account, where my duties included reviewing associates’ claims processing and making outbound calls to confirm insurance details with third parties.

Other Skills

Accounting » Bookkeeping » Online Bookkeeping

Experience: Less than 6 months

I've completed basic bookkeeping training online, primarily focused on system simulations with tools like Zoho and Zipbook. I'm open to training on any tools the clients may require.

Virtual Assistant

Experience: Less than 6 months

I've had experience directly communicating with clients as part of my role in the BPO industry. I'm also eager to undergo training for any skills the client may need.

Basic Information

Age
25
Gender
Female
Website
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Address
Caloocan City, Metro Manila NCR
Tests Taken
IQ
Score:  102
DISC
Dominance: 37
Influence: 21
Steadiness: 27
Compliance: 16
English
C1(Advanced)
Government ID
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