Customer Service Representative, Video Photo, Editor

Customer Service Professional I I- In my position as a Customer Service Professional II Associate at Manulife, I excel in providing advanced support by proactively addressing customer inquiries, expertly resolving complex issues, and delivering personalized solutions to guarantee a positive client experience. I steadfastly uphold company policies while consistently maintaining high service standards, protecting the brand, and following the company's required protocols.

Edit and retouch images using Capture One, ensuring color accuracy, sharpness, and overall aesthetic appeal. Edit and produce professional-quality videos using Adobe Premiere Pro, incorporating transitions, effects, and titles. Create dynamic visual effects and motion graphics using After Effects to enhance storytelling and branding. Record and edit high-quality audio tracks for video projects using Adobe Audition, ensuring clear and crisp sound. Collaborate with clients to understand project goals, deliver creative concepts, and meet deadlines. Manage and organize digital assets, ensuring efficient workflows and timely delivery of final products.

professional video editor is an exciting journey that starts with mastering editing software like Adobe Premiere Pro and Final Cut Pro. You'll learn to create captivating stories and develop a keen eye for detail and creativity. As you sharpen your skills, managing your time effectively becomes crucial, allowing you to handle multiple projects and meet tight deadlines. It's important to build a strong portfolio showcasing diverse work and stay connected with industry professionals to open up new opportunities. Embracing continuous learning through workshops and tutorials keeps you updated on the latest trends, while being open to feedback helps refine your craft. Ultimately, it’s about blending technical proficiency with storytelling, ensuring each project reflects both your artistic vision and your understanding of client branding.

Local Radio Station / Audio Editor / Podcast editor March 2011 - May 2015 (4 years 3 months) As an Audio and Podcast Editor, you will be responsible for editing and refining audio content to ensure top-quality sound for podcasts and other audio productions. Using Adobe Audition for its professional editing capabilities, you will remove background noise, balance audio levels, cut and arrange audio segments, and integrate music, sound effects, or voiceovers. You'll work closely with podcast hosts and producers to meet creative and technical standards, delivering polished, professional results. Expertise in audio engineering, attention to detail, and a strong command of Adobe Audition are crucial to producing high-quality outputs that enhance listener experience.

Customer Service Associate - In my role, I am responsible for verifying insurance coverage, determining service eligibility, and assisting with claims processing. I ensure accurate billing, resolve coverage issues, and provide clear and comprehensive information on policy benefits to both patients and healthcare providers. And as a Senior Claim Analyst, I expertly manage and thoroughly review complex insurance claims to ensure absolute accuracy and strict compliance with policies and regulations. I adeptly analyze claims data, swiftly identify discrepancies, and confidently resolve issues. Additionally, I consistently provide valuable insights to optimize claims processing efficiency. I also ensure prompt payments and proactively collaborate with other departments to address escalated cases.

OnlyFans - Chatter June 2007 - August 2011 (4 years 3 months) National Capital Region, Philippines As a Chat and Email Support Representative for OnlyFans, I will provide exceptional customer service by responding to inquiries and resolving issues via live chat and email. Your responsibilities include troubleshooting account and payment issues, addressing user questions about the platform, resolving complaints, and escalating more complex technical problems when necessary. You will manage multiple conversations simultaneously, ensuring prompt, accurate, and professional responses to maintain high user satisfaction. Strong written communication, attention to detail, and the ability to work in a fast-paced environment are essential for success in this role.

I excel as a Technical Support Representative for Amazon Kindle and Amazon Music, dedicated to resolving technical issues related to cloud purchases and file libraries. My expertise lies in troubleshooting, product setup and configuration, and remote support. Additionally, I adeptly handle tier 2 escalated issues and consistently ensure a positive customer experience in complex scenarios.