Technical Support/ Customer service specialist

Overview

Looking for full-time work (8 hours/day)

at $5.60/hour ($985.60/month)

Bachelors degree

Last Active

October 8th, 2024 (today)

Member Since

October 6th, 2024

Profile Description

Technical Support Job Summary:
Telco Account Specialist (Prepaid & Postpaid Services)
Utilized advanced troubleshooting tools exclusive to Tier 4 support to resolve complex customer issues and managed both inbound and outbound calls based on customer needs. Conducted upselling as part of performance metrics and created exclusive tickets for unresolved issues, ensuring timely follow-up. Scheduled store appointments for order pickups or visits to enhance customer satisfaction, and handled bill disputes and other billing inquiries through effective negotiation to ensure clear and satisfactory resolutions.
Customer Service Specialist Job Summary:
Telco Account Specialist (Broadband Services)
Assisting customers with setting up new broadband accounts, upgrading services, handling inquiries related to billing and account management, and providing minimal troubleshooting.