In my experience as both a Performance Development Coach and a Customer Service Representative, I’ve improved my skills in communication, problem-solving, and coaching. I’ve supported individuals and teams in improving their performance through personalized coaching and feedback, while also delivering exceptional customer service by addressing inquiries, resolving issues, and ensuring satisfaction. In both roles, I’ve focused on fostering growth, maintaining empathy, and driving positive outcomes.
Experience: 1 - 2 years
I have strong customer support management skills because I’ve gained experience in leading teams, solving customer issues, and improving overall service quality. My ability to communicate clearly, stay organized, and handle different customer situations allows me to ensure that customers are satisfied and that my team works efficiently. These skills help me create a positive customer experience while also keeping the support process smooth and effective.
Experience: 2 - 5 years
Being adaptable is important because it helps me handle changes and challenges easily. Whether it's learning something new or facing unexpected problems, being adaptable allows me to keep working well and stay positive, no matter what happens.
Experience: 2 - 5 years
Being flexible is important because it allows me to adjust to different tasks, situations, or changes easily. It helps me work with different people, handle unexpected challenges, and manage shifting priorities without getting stressed. Flexibility makes sure I can stay productive and meet goals, even when things don't go as planned.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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