Accountant/Graphic Designer

In BPO operations management, I have developed expertise in overseeing the delivery of outsourced services to ensure efficiency and quality. My responsibilities include managing daily operations, optimizing processes, and ensuring that performance metrics are met. I work closely with team leaders to monitor workflow, implement training programs, and drive continuous improvement initiatives. Additionally, I analyze data to identify trends and areas for enhancement, ensuring that client expectations are consistently exceeded. My experience also involves coordinating communication between clients and internal teams, managing resources effectively, and fostering a positive work environment that encourages collaboration and high performance. By focusing on operational excellence, I contribute to the overall success of the BPO organization and client satisfaction.

My experience in real estate management involved several daily tasks, including conducting property inspections, coordinating maintenance, and effectively communicating with tenants to address complaints and mediate disputes. Marketing vacant properties through listings and open houses was essential for attracting prospective tenants. In terms of financial management, I was responsible for preparing budgets, collecting rent, and monitoring expenses. Staying updated on local housing laws was crucial for compliance and avoiding legal issues, making strong organizational and communication skills vital for success.

As a graphic designer experienced in Canva and Microsoft Suite, I create visually appealing materials such as social media posts, marketing brochures, presentations, and infographics. In Canva, I utilize its user-friendly interface and extensive library of templates and graphics to customize designs that align with brand guidelines, ensuring consistency in color schemes and typography. My proficiency in Microsoft Suite allows me to enhance my designs through polished PowerPoint presentations, detailed reports in Word, and data analysis in Excel. With a keen eye for detail and strong communication skills, I effectively understand client needs and collaborate with teams, producing high-quality designs that engage audiences across various platforms.

As an account manager, I have honed my skills in building and maintaining strong client relationships while ensuring their needs are met effectively. My responsibilities include overseeing client accounts, coordinating with internal teams to deliver services, and providing regular updates on project status and performance metrics. I analyze client data to identify opportunities for upselling and cross-selling, contributing to revenue growth. My experience also involves addressing client concerns, resolving issues promptly, and facilitating communication between stakeholders. By fostering a client-centric approach and leveraging my organizational skills, I ensure client satisfaction and retention, ultimately driving long-term business success.

As an accountant with experience in financial reporting, I prepare, analyze, and present financial statements such as income statements, balance sheets, and cash flow statements in compliance with regulatory standards. I utilize accounting software to automate reporting processes, ensuring accuracy and efficiency. My responsibilities also include conducting variance analysis to compare actual results against budgets, collaborating with auditors during financial reviews, and ensuring compliance with accounting standards like GAAP or IFRS. By providing clear and concise financial reports, I support management and stakeholders in making informed strategic decisions.