Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $6.60/hour ($1,161.60/month)

Bachelors degree

Last Active

October 14th, 2024 (yesterday)

Member Since

October 4th, 2024

Profile Description

- 5 years of experience as a customer service representative
- Hardworking, self-motivated and honest with excellent time discipline, and attention to details
- Ability to establish effective interpersonal relationships with co-workers
- Capability of handling confidential matters
- Computer Literate in Microsoft Office Application in Word and Power Point
- Strong Communication

Top Skills

E-Commerce

Experience: 2 - 5 years

I’ve worked as an E-Commerce Customer Service Virtual Assistant, handling a variety of tasks. I tracked orders to ensure they reached customers on time, and I worked on retention and sales to keep customers happy and coming back. I also managed emails, answering questions and resolving issues. When needed, I processed refunds and handled replacements to keep customers satisfied. Overall, I made sure customers had a positive experience with the company.

Customer Support

Experience: 2 - 5 years

I have experience working as an E-Commerce Customer Service Virtual Assistant, specifically in email customer support. My main tasks included answering customer inquiries, resolving issues, and processing orders through email. I used tools like Gorgias for managing support tickets, Shopify for order details, Recharge for subscription management, and Shipbob for tracking shipments. These tools helped me provide accurate and timely responses to customer needs. My goal was always to ensure a smooth and positive experience for every customer.