HR Shared Services Specialist | Customer Service Specialist

As a Senior HR Admin at McDermott, I honed my data entry skills by accurately maintaining employee records and managing HR-related data using tools like Excel and HR systems. My role involved inputting and updating information in real time, conducting audits to ensure data integrity, and training junior staff on best practices. This experience enhanced my attention to detail and ability to work efficiently under tight deadlines, equipping me with a solid foundation for handling data entry tasks in future roles.

With a strong background in customer service from my roles in BPO companies, I excelled in providing exceptional support to clients, resolving inquiries, and ensuring high levels of customer satisfaction. At Sutherland Global Services, I served as a Subject-Matter Expert for Disney+ streaming services, where I developed a comprehensive knowledge base and consistently achieved high CSAT scores, earning recognition as Employee of the Year 2020. My experience at Concentrix further solidified my ability to handle diverse customer needs through various communication channels where I earned 6 consecutive Top Employee of the Month. Additionally, my roles at McDermott and Intrado equipped me with valuable skills in HR administration and process improvement, enhancing my ability to address customer concerns effectively and contribute to a positive user experience.

In my role at McDermott as a Senior HR Admin, I developed strong administrative skills that were vital to supporting the HR department's operations. I managed a wide range of administrative tasks, including maintaining employee records, coordinating onboarding processes, and preparing HR documentation with meticulous attention to detail. My proficiency in using HR software and Microsoft Office Suite allowed me to streamline workflows and enhance data accuracy, ensuring that all information was up to date and accessible. Additionally, I played a key role in process improvement initiatives, which optimized administrative efficiency and contributed to the overall effectiveness of our HR services. My ability to prioritize tasks and work independently in a fast-paced environment enabled me to meet tight deadlines while maintaining a high level of organization.

My attention to detail has been a cornerstone of my professional success, particularly in my roles at McDermott, Sutherland, and Concentrix. At McDermott, I meticulously managed employee records and HR documentation, ensuring accuracy and compliance with organizational standards. This attention to detail was critical when conducting audits and resolving discrepancies in our HR database, which ultimately contributed to improved data integrity. Similarly, during my time at Sutherland, I created and maintained a comprehensive knowledge base for Disney+ streaming services, where precise information was essential for delivering top-notch customer service. This skill has not only enabled me to produce high-quality work but has also fostered trust and reliability among my colleagues and clients, ensuring that every task I undertake is completed to the highest standard.

I possess strong documentation skills, honed during my time as a Senior HR Admin at McDermott, where I was responsible for creating, organizing, and maintaining various HR documents. My attention to detail ensured that all records, from employee files to policy manuals, were accurate, up-to-date, and compliant with company standards. I utilized a systematic approach to document management, which streamlined processes and facilitated easy access to information for my team and stakeholders. Additionally, my experience in developing training materials and standard operating procedures further showcases my ability to produce clear and effective documentation. While I rate myself a 4-star in this area, I continually seek opportunities to refine my skills and enhance the quality and efficiency of my documentation practices.

My problem-solving skills are a key asset in my professional toolkit, particularly demonstrated through my experience with Root Cause and Corrective Action (RCCA) and escalations management. In my role at McDermott, I was often tasked with identifying underlying issues in HR processes and implementing effective solutions to enhance operational efficiency. I utilized RCCA methodologies to analyze problems, pinpoint root causes, and develop actionable strategies, which not only resolved immediate concerns but also prevented recurrence. Additionally, I managed escalations, working closely with stakeholders to address complex issues promptly while ensuring clear communication and alignment on solutions. This proactive approach to problem-solving has allowed me to foster a collaborative environment and contribute to continuous improvement within my team.

My expertise in process improvement is underscored by my experience in creating comprehensive desktop procedures and process documentation at McDermott. I have a strong ability to analyze existing workflows and identify areas for enhancement, leading to increased efficiency and consistency. Utilizing tools like Visio, I developed clear and visually engaging flowcharts that illustrated complex processes, making them easily understandable for team members. These process documents not only served as valuable training resources but also facilitated smoother onboarding for new staff, ensuring they had access to standardized procedures from day one. My commitment to continuous improvement has been instrumental in optimizing workflows and enhancing the overall effectiveness of our HR operations.

have developed effective calendar management skills through my experiences at McDermott and in previous roles, where I successfully coordinated schedules and prioritized appointments. At McDermott, I managed multiple calendars, ensuring that meetings, training sessions, and deadlines were organized and communicated clearly to all relevant parties. My ability to anticipate scheduling conflicts and proactively adjust plans has contributed to the smooth operation of our HR department. While I rate myself a 3-star in this area, I am dedicated to enhancing my calendar management abilities by utilizing scheduling tools and strategies to optimize time management and improve team collaboration.

In my previous roles, I have developed a solid foundation in email management, efficiently handling high volumes of correspondence while maintaining organization and responsiveness. At McDermott, I managed communication with employees and stakeholders, ensuring timely responses and effective follow-up on HR-related inquiries. My experience at Sutherland and Concentrix further honed my ability to prioritize emails, categorize them based on urgency, and maintain clear communication with clients. While I rate myself a 3-star in this area, I continuously strive to improve my email management skills by adopting best practices and utilizing tools to streamline workflows, ultimately enhancing my effectiveness in supporting teams and delivering exceptional service.

I have extensive experience using Microsoft 365 tools, which have been integral to my work in various roles, particularly at McDermott. I utilized PowerPoint to create engaging training decks that effectively communicated key concepts to team members, enhancing their understanding and retention. In Excel, I managed and analyzed data for reports, employing advanced functions to generate insights that informed decision-making. Additionally, I leveraged Visio for document mapping, creating clear visual representations of processes that streamlined workflows. My proficiency in Outlook allowed me to efficiently manage communications, while MS Teams facilitated seamless collaboration with colleagues. I also have experience using SharePoint for document storage and sharing, ensuring easy access to important resources for the team. This diverse skill set within the Microsoft 365 suite enables me to enhance productivity and foster effective communication in any role.

At Century High HR, Inc., I served as an Assistant Recruitment Officer, where I was responsible for screening applicants, conducting initial interviews, and coordinating recruitment processes. I facilitated the hiring of qualified candidates by liaising with government agencies such as OWWA to secure necessary permits. My role also involved ensuring that applicants met the company's standards and were prepared for deployment. Through attention to detail and a strong focus on candidate quality, I helped streamline the recruitment process and contributed to successful hires across various roles.