CUSTOMER SERVICE/VA/CRM/PROJECT MANAGEMENT/WEB& GRAPHICS

Skilled in CRM software with a proven track record of managing CRM tasks and collaborating with clients globally. I’ve optimized CRM systems to enhance customer engagement, streamlined data management, and implemented solutions to address client needs effectively. My experience includes configuring CRM platforms, analyzing customer data, and ensuring seamless integration with business processes to drive client satisfaction and operational efficiency.

With over 10 years of experience managing the T-Mobile US account, I’ve handled everything from frontline level 1 support to escalated managerial calls. As both a Team Manager and Operations Manager, I led teams to consistently meet performance metrics, resolved complex customer issues, and implemented strategies to improve overall service efficiency and satisfaction.

With extensive experience as a Quality Analyst for the T-Mobile US account, I monitored customer interactions, ensured compliance with quality standards, and provided actionable feedback to improve service. My role involved analyzing performance trends, optimizing processes, and collaborating with management to enhance overall customer satisfaction.

Experienced in managing podcasts from concept to production. I handle all aspects of podcasting, including episode planning, recording, editing, and publishing. My skills ensure high-quality audio content, engaging storytelling, and effective distribution, while coordinating with guests and maintaining a consistent release schedule.

Skilled in graphic design with experience in creating compelling visuals for various media. I design eye-catching graphics, including logos, marketing materials, and digital content, ensuring alignment with brand identity and project objectives. My expertise includes using design tools to craft high-quality, impactful visuals that effectively communicate messages and engage audiences.

Experienced in leading and managing projects with a focus on delivering results on time and within budget. I’ve overseen project planning, resource allocation, and risk management while coordinating with cross-functional teams and stakeholders. My skills in project management ensure efficient execution, timely delivery, and achievement of project goals, driving success and client satisfaction.

Proficient in web design with experience in creating visually appealing and user-friendly websites. I handle all aspects of web design, from concept and layout to development and implementation. My skills include designing responsive layouts, optimizing user experience, and ensuring alignment with client branding and goals.

Versatile in providing comprehensive virtual assistance, including administrative support, scheduling, and client communication. I handle a wide range of tasks efficiently, from managing emails and organizing calendars to conducting research and handling data entry. My skills ensure smooth operations and effective support for clients and teams.