Overview
Looking for part-time work (6 hours/day)
at $5.00/hour ($660.00/month)
Bachelors degree
Last Active
September 22nd, 2024 (today)
Member Since
September 17th, 2024
Profile Description
With 8 years of experience in the Business Process Outsourcing (BPO) industry, I have progressed from a contact center agent to a training specialist for an American software company. My expertise lies in designing and delivering impactful training programs that drive skill development and performance improvement. I excel at managing diverse teams by fostering a supportive learning environment and aligning training initiatives with business goals. Skilled in identifying challenges, resolving issues, and optimizing processes, I am committed to helping individuals and teams achieve excellence in the BPO sector.
Top Skills
Customer Support
Experience: 5 - 10 years
Handling calls, chat, email, and social media responses.
Coaching » Training and Development
Experience: 2 - 5 years
Managing learners, conducting training sessions, and improving processes.
Office and Administration » AI Tools
Experience: 5 - 10 years
Proficient in Salesforce, Zendesk, and Microsoft Dynamics.
Other Skills
Professional Services » Management Services
Experience: Less than 6 months
Tracking and improving customer satisfaction metrics (CSAT).
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
Analyzing data, creating reports, and managing training metrics efficiently.
Office and Administration » Creative Problem Solving
Experience: 5 - 10 years
Identifying and resolving issues in customer service scenarios.
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Marikina, Metro Manila
- Tests Taken
- DISC
- Dominance: 42
- Influence: 19
- Steadiness: 21
- Compliance: 18
- Uploaded ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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