Dio

Operations | Project | Business Manager

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Overview

Looking for full-time work (8 hours/day)

at $16.00/hour ($2,816.00/month)

Bachelors degree

Last Active

November 13th, 2024 (2 days ago)

Member Since

September 17th, 2024

Profile Description

Seasoned BPO professional with a proven track record of 18+ years leading high-performing teams in customer and technical support. Adept at managing diverse teams of up to 180 associates across various industries, including technology, telecommunications, healthcare, and travel. Proficient in overseeing operations across multiple support channels, including chat, email, and phone. Consistently exceeded client KPIs and delivered exceptional customer experiences.

Top Skills

Professional Services » Management Services » Call Center Operations Management

Experience: 10+ years

Project Management

Experience: Less than 6 months

Office and Administration » Calendar Management » Scheduling

Experience: 10+ years

Other Skills

Professional Services » Management Services » Business Management

Experience: Less than 6 months

Office and Administration » Microsoft 365

Experience: 10+ years

Office and Administration » Microsoft 365 » SharePoint

Experience: 5 - 10 years

Office and Administration » Team Leadership

Experience: 10+ years

Office and Administration » Quality Assurance

Experience: 5 - 10 years

Basic Information

Age: 39

Gender: Male

Website: Sign Up with Pro Account to View

Address: Consolacion, Cebu

Tests Taken: IQ
Score: 137: DISC
Dominance: 30
Influence: 30
Steadiness: 23
Compliance: 18: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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