Jezrael

Expert Customer Service | All around VA | FB Media Buyer

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Overview

Looking for part-time work (4 hours/day)

at $12.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 21st, 2024 (9 days ago)

Member Since

November 29th, 2016

Profile Description

I am an expert customer service representative who had several years of experience in handling inbound calls, email support, and live chat support in the BPO industry.
I was awarded as one of the top agents for the companies I worked for.
My tech-savviness has allowed me to be flexible and handle other tasks as a virtual assistant.
My other skills are:
-Social Media Management
-Web development and maintenance (Hugo static website generator)
-Email marketing automation
-FB ads
-SEM
-Basic Video Editing
-Basic Photo Editing
-G Suite
On the side, I help local businesses increase brand awareness and revenue through systematized Facebook Ads and Upgrade to see actual info.

Top Skills

Customer Support

Experience: 5 - 10 years

With over a decade devoted to customer support, I've mastered the art of ensuring client satisfaction. My expertise lies in active listening, effective communication, and empathetic issue resolution. I've excelled across diverse industries, turning challenges into opportunities. Transparency and adaptability are my hallmarks, and I consistently strive to enhance the customer experience by staying attuned to their evolving needs. My passion for client satisfaction drives me to exceed expectations and contribute to ongoing process improvements.

Customer Support » Chat Support

Experience: 2 - 5 years

Bringing over 2 years of specialized expertise in chat support, I've finely honed the art of ensuring exceptional client satisfaction through text-based interactions. My skill set is finely tuned in active listening, swift issue resolution, and the flexibility to adapt to various scenarios. My ultimate aim is to consistently surpass client expectations by not only addressing concerns promptly but also by proactively identifying areas for improvement. By leveraging valuable customer feedback, I play a pivotal role in refining our processes to provide an even better customer experience.