Team Leader | Project Manager | Executive Assistant

Overview

Looking for full-time work (8 hours/day)

at $9.30/hour ($1,636.80/month)

Bachelors degree

Last Active

February 6th, 2025 (5 days ago)

Member Since

September 13th, 2024

Profile Description

Experienced strategic leader with a proven track record in team management, training, and development. Expert in improving performance through effective training programs, managing attendance, and resolving disputes. Skilled in process improvements, root cause analysis, and handling administrative hearings related to terminations. Proficient in developing teaUpgrade to see actual infombers for promotion and navigating difficult conversations.
Leadership and Team Management: Supervise and support teaUpgrade to see actual infombers by conducting one-on-one meetings to offer guidance and professional development. Provide coaching and development opportunities to enhance team performance and individual growth. Attend client meetings to discuss performance, resolve issues, and align on goals and expectations.
Performance Monitoring: Track and analyze key performance indicators (KPIs) such as Customer Satisfaction (CSAT) and response times to assess team effectiveness. Implement and oversee quality assurance processes to maintain high service standards and continuous improvement.
Issue Resolution: Handle escalated customer issues and complex technical problems, ensuring prompt and effective resolution to maintain customer satisfaction.
Scheduling and Attendance: Manage team schedules and monitor attendance to ensure adequate shift coverage and operational efficiency.
Compliance and Standards: Ensure adherence to service standards and manage performance-related discussions, including terminations, in coordination with HR.
Accounts Managed:
Uber: Oversaw customer service operations, addressing a broad range of inquiries and concerns related to the ride-sharing platform.
SiriusXM: Handled customer service inquiries, performed basic troubleshooting, and managed sales and retention efforts for satellite radio services.
Modivcare: Gained experience in healthcare services, focusing on providing support and resolving issues within the healthcare sector.
AliExpress: Managed e-commerce customer service, assisting with order inquiries, returns, and resolving issues related to online purchases.