Manager/ Customer Service/ Client Services

Overview

Looking for full-time work (12 hours/day)

at $6.00/hour ($1,584.00/month)

Bachelors degree

Last Active

October 5th, 2024 (today)

Member Since

November 28th, 2016

Profile Description

Client Relations · Overall account management accountability for the assigned accounts· Handle the most complex customer complaints or enquiries. · Serve as the lead point of contact for all customer account management matters. · Build and maintain strong long-lasting client relationships. People Management · Monitor, manage and support team leaders and account managers · Act as primary owner of team workflows: have a working knowledge of all workflows and train/coach team leaders to ensure compliance. · Drive team to meet client expectations · Analyze and provides statistical data to immediate superior. · Create an efficient scheduling of teaUpgrade to see actual infombers · Write and administer performance reviews · Create an inspiring team environment with an open communication culture · Delegate tasks and set deadlines ·