I am an experienced healthcare insurance customer service specialist, who is knowledgeable enough and understands the importance of healthcare insurance service to its members.
I can communicate professionally, with sense of urgency, and can patiently provide necessary insurance benefit information to help members and providers have clarity of what are the covered services or exclusions in the healthcare policy that
member chose, while complying with HIPPA regulations for security of the member's personal information.
In my experience as a health care insurance representative, I was able to get plenty of commendation fro
I have commendation from providers as well, when I was in provider services, for giving them correct and accurate benefit information of member to avoid errors in submitting claims. Providing options to see if a corrected claim or an appeal is needed in times that their claims are being denied.
Experience: 1 - 2 years
Educating members about their insurance coverage and providing options to the providers when their claims are being denied
Experience: 1 - 2 years
Assisting members and healthcare providers through phonecalls about the insurance policy
Experience: Less than 6 months
Resolving provider's queries through Availity tool or mail
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