Norie

Customer Service Representative

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $3.60/hour ($633.60/month)

Bachelors degree

Last Active

February 14th, 2025 (yesterday)

Member Since

September 11th, 2024

Profile Description

Tech Mahindra Limited | May 2015 - October 2024
I am currently a Team Lead in the Back Office Department for a Local Telco Account. Throughout my nine years of experience, I have worked in six different departments. For the first 1 year and 2 months I am taking inbound calls for the customer service of  the  account. I transitioned to handling Back Office tasks related to Wireless and Broadband services of the Account, Wherein we are conducting outbound calls. 
My current position involves managing the following duties and responsibilities: Supervising daily activities: Overseeing the day-to-day operations of the teams. Establishing objectives: Setting goals and key performance indicators (KPIs) for the team. Offering training: Identifying training needs and outlining actions taken. Motivating the team: Inspiring and influencing teaUpgrade to see actual infombers. Providing clients needed report and data.

Top Skills

Experience: 6 months - 1 year

Experience: 1 - 2 years

Experience: 2 - 5 years

My current position involves managing the following duties and responsibilities: ✔ Managing daily activities: Overseeing the day-to-day activities of groups. ✔ Setting goals: Establishing targets and key performance indicators (KPIs) for the team. ✔ Providing training: Identifying training needs and providing information on actions taken. ✔ Motivating the team: Encouraging and influencing team members.

Other Skills

Experience: Less than 6 months

Experience: 2 - 5 years

Basic Information

Age
33
Gender
Female
Website
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Address
Cainta, Rizal
Tests Taken
None
Government ID
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