Tech Mahindra Limited | May 2015 - October 2024
I am currently a Team Lead in the Back Office Department for a Local Telco Account. Throughout my nine years of experience, I have worked in six different departments. For the first 1 year and 2 months I am taking inbound calls for the customer service of the account. I transitioned to handling Back Office tasks related to Wireless and Broadband services of the Account, Wherein we are conducting outbound calls.
My current position involves managing the following duties and responsibilities: Supervising daily activities: Overseeing the day-to-day operations of the teams. Establishing objectives: Setting goals and key performance indicators (KPIs) for the team. Offering training: Identifying training needs and outlining actions taken. Motivating the team: Inspiring and influencing tea
Experience: 6 months - 1 year
Experience: Less than 6 months
Experience: 1 - 2 years
My current position involves managing the following duties and responsibilities: ✔ Managing daily activities: Overseeing the day-to-day activities of groups. ✔ Setting goals: Establishing targets and key performance indicators (KPIs) for the team. ✔ Providing training: Identifying training needs and providing information on actions taken. ✔ Motivating the team: Encouraging and influencing team members.
Experience: Less than 6 months
Experience: 2 - 5 years
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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