Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.40/hour ($774.40/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

November 8th, 2024 (3 days ago)

Member Since

September 6th, 2024

Profile Description

PROFESSIONAL SUMMARY
Mich Upgrade to see actual info is a guest service specialist highly experienced in hospitality & property management. Mich is primarily involved with guest communications and hotel operations. With extensive experience, Mich has gained proficiency in the use of various Property Management Systems (PMS) and communication channels.
 
WORK EXPERIENCE
Casa Bocobo Hotel (Front Office Supervisor)
- Handled guest complaints & concerns to maintain guest satisfaction.
- Attended to booking inquiries and successfully converted them into reservations.
- Maintained a high level of customer service by training teaUpgrade to see actual infombers.
- Managed room reservations & listings across various booking platforms/OTAs.
- Communicated with various online travel agencies to address room listings & rate parity issues.
- Managed the team & coordinated with other departments to ensure efficient flow of operations.
- Acted as duty manager in absence of the Operations Manager. 

EDUCATION
Master of Management major in Business Management
University of the Philippines Manila
2016 – 2019
 
Bachelor of Science in Hotel and Restaurant Management
Pambayang Dalubhasaan ng Marilao
2010 – 2014