15+ Years Customer Service PRO | Dynamic Account Manager

Overview

Looking for full-time work (8 hours/day)

at $15.00/hour ($2,640.00/month)

Bachelors degree

Last Active

October 12th, 2024 (28 days ago)

Member Since

November 23rd, 2016

Profile Description

Hire a PRO that hits the ground running!
      
15+ years of Customer Service Experience
Virtual Assistant, Client Success & Research Ninja
100% Job Success Score on Upwork

Let me tell you more about my expertise:

**Customer Service and Virtual Assistance**

Ready to level up your online venture With my knack for seamless order processing  and friendly customer assistance. Im here to enhance your customers' experiences. Lets work together to optimize your company's journey for lasting growth and smiles all around!

Database Management
E-mail Management
Scheduling
Calendar Management
Graphic Content Creation 
Order Processing & Fulfillment
Warehouse & Inventory Management 
Phone, Email & Chat Support 
Social Media Management

Tools I have experience in:

Zendesk
Gorgias
Saleshandy
Asana
Trello
Slack
Canva
ChatGPT

Social media platforms I manage:

FB Meta
Instagram
Youtube
LinkedIn

**Client Success and Account Management**

From expertly managing projects to ensuring client satisfaction and client retention, I'm here to level up your experience. Optimize your accounts foster efficiency and build a strong foundation for success Your accounts my commitment  with my expertise. I'll navigate the details ensuring a seamless experience for you!

Customer Satisfaction
Customer Retention
Onboarding Process 
Regular CheckIns 
Knowledge Base 
Feedback Collection 
Escalation Procedures 
Account Review and Analysis 
Strategic Account Planning and Growth Initiatives 
Conflict Resolution 
Performance Reporting 
Project Management 
Monday
Make

**Online Research**

Unlock the power of precise online research Im here to delve into the details providing you with comprehensive insights and valuable information. Let's collaborate to optimize your research needs ensuring accuracy and efficiency.

Travel Planning 
Hospitality Industry 
US Alcohol Industry

If you're sold and think were a good fit, drop a personal message and let me know your best time for a Discovery Call!

I sincerely appreciate your time and consideration and I look forward to the opportunity to work with you

Best,
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