Wendy

Team Leader|Property Management|Marketing|Chat,Email

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.60/hour ($809.60/month)

Bachelors degree

Last Active

February 28th, 2025 (yesterday)

Member Since

September 4th, 2024

Profile Description

Highly motivated and professional BPO Supervisor with
over 8 years of experience in supervising and
assisting call center agents. Dedicated and detail-oriented
Team Player with exceptional organizational and
communication skills. Highly adept at managing
administrative tasks and providing comprehensive support
to ensure the smooth operation of office environments.

Top Skills

Real Estate » Short Term Rentals » Airbnb

Experience: 2 - 5 years

Most recently, I worked at TDCX on the Airbnb campaign for 3 years and 5 months. In this role, I was responsible for managing the performance of Support Ambassadors, ensuring that they not only met but exceeded key performance indicators. I also completed various administrative tasks to a high standard and handled escalated issues effectively. My duties included responding to and resolving customer inquiries via phone, email, and chat, and providing detailed information about Airbnb's policies, services, and procedures. Includes mediating between the Host and Guest to resolve any conflicts that may arise before, during, or after the accommodation.