General Virtual Assistant | Admin Support | Data Entry

• Provide servicing to local and international clients (i.e correspondence, provide updates, establish rapport and relationship with client). • Prepare, implement, monitor and supervise projects. • Analyze data gathered from Field and cull out insights as per Research Objectives. • Manage own accounts which will be endorsed by the President. • Provide research support to Consultants for Qualitative and Quantitative Studies (i.e logistic support, note-taking, client servicing, technical support, quota monitoring, etc.)

• Handled customer inquiries and process requests • Demonstrated acknowledgement, empathy, assurance and actively listen during a call to address a customer concern/s • Provided step-by-step instructions for issue/s resolution • Demonstrated probing questions to determine the root cause of the customer’s issue/s or concern/s • Educating and giving suggestions to customers regarding their concern/s