Data Scraping/Data Entry/Freelance

Provide exceptional customer service by effectively managing a high volume of incoming and backlog emails from clients, responding to inquiries, and offering personalized product recommendations. Assist clients with navigating webshop, troubleshooting technical issues, resolving payment concerns, and tracking orders to ensure a seamless and satisfying customer experience.

Deliver timely and personalized support to clients through live chat, addressing their inquiries and concerns in a prompt and courteous manner. Provide expert guidance on product information, order status, and order tracking, while also offering tailored product recommendations to ensure a positive and informed customer experience.

With a strong background in delivering exceptional customer service, I bring valuable experience at AT&T (US-based), where I specialized in expertly applying benefits and discounts on internet and wireless device plans. Additionally, I have honed my skills in supporting a premium sports wear brand, providing top-notch assistance with webshop navigation, resolving order concerns, and coordinating seamless third-party communications. I am committed to leveraging my expertise to provide personalized support and ensure a positive customer experience.

My expertise in this area has been complemented by my experience as a freelancer, where I have had the opportunity to develop a diverse skill set in data extraction and social media management. Specifically, I have honed my ability to accurately extract data from various websites and transfer it to worksheets, as well as cultivate and maintain social media engagement and followers. These experiences have not only broadened my technical skills, but also enhanced my adaptability and ability to thrive in dynamic environments. I am particularly drawn to this role because of the opportunity to utilize my skills and passion for delivering exceptional service to clients. I am a detail-oriented and organized individual who is passionate about providing high-quality service and ensuring satisfaction.