Digital Marketing Strategist

Content Creation and Curation : Creating engaging content, including graphics, videos, and written posts, tailored to the brand's voice and target audience. This can also involve curating relevant content from other sources. Scheduling and Posting : Planning and scheduling posts across various social media platforms using tools like Hootsuite, Buffer, or Later. Ensuring consistency in posting schedules. Community Management : Monitoring social media channels for comments, messages, and mentions. Responding to inquiries, engaging with followers, and handling customer service issues. Social Media Strategy Development: Assisting in the creation of social media strategies to align with the business goals. This can involve identifying target audiences, determining the best platforms to use, and deciding on the types of content to produce. Analytics and Reporting : Tracking the performance of social media campaigns using analytics tools. Providing reports on metrics like engagement, reach, conversions, and growth to assess the effectiveness of strategies. Ad Management : Creating, monitoring, and optimizing social media ads on platforms like Facebook, Instagram, Twitter, and LinkedIn. This may include setting up ads, A/B testing, and adjusting ad spend. Influencer Collaboration: Identifying and reaching out to influencers for collaborations that can help promote the brand. Managing relationships and coordinating campaigns. Research and Trends: Staying up-to-date with the latest social media trends, tools, and best practices. Conducting competitor analysis to understand what is working well in the industry. Graphic Design : Basic graphic design tasks using tools like Canva to create visually appealing content for social media posts. Campaign Management: Running specific social media campaigns, whether for product launches, promotions, or events. Coordinating different aspects of the campaign to ensure successful execution.

As your Facebook Ads strategist, THESE ARE the range of services I CAN OFFER to help your BUSINESS SUCCEED Designing comprehensive ad strategies aligned with goals, including targeting, budgeting, and creative direction. Identifying and analyzing target audiences using Facebook's detailed targeting options to ensure ads reach the right people. Crafting compelling ad copy, visuals, and videos while continuously testing and optimizing for better performance. Allocating and managing ad spend effectively across campaigns to maximize ROI. Conducting experiments on different ad elements (like creatives, headlines, or CTAs) to identify what works best. Implementing retargeting campaigns to re-engage users who have interacted with the brand but haven’t converted yet. Staying updated on Facebook algorithm changes, new ad formats, and industry trends to keep strategies effective and relevant.

Provide exceptional technical support via phone, chat, or email to customers experiencing internet service issues, ensuring a positive customer experience. Diagnose and resolve issues related to internet connectivity, modem/router configuration, Wi-Fi setup, and network performance. Guide customers through step-by-step solutions, including resetting devices, configuring settings, and addressing hardware or software problems. Assist customers with the installation and setup of internet equipment, including modems, routers, and other networking devices. Identify and escalate unresolved issues to higher-level technical teams or specialized departments when necessary.

- Assisted customers with booking inquiries, cancellations, and modifications of their hotel reservations. - Resolved escalated issues and handled complex cases with professionalism. - Consistently met performance targets and received positive feedback from customers and supervisors.