Admin Assistant / Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

March 26th, 2025 (4 days ago)

Member Since

November 21st, 2016

Profile Description

My name is Upgrade to see actual info Upgrade to see actual info Peña, and I hold a Bachelor’s degree in Business Management, which I earned in 2009 in Isabela, Basilan. During my college years, I honed valuable interpersonal and problem-solving skills that have been integral to my professional journey.
Professional Experience

Qualfon, Inc. (Office Based)
Customer Service & Number Portability Specialist
• Year 1: Handled phone activations, deactivations, minute additions, and OS troubleshooting (Apple, Android, Microsoft).
• Years 2–4: Promoted to Customer Service Supervisor, improving support tools, managing 50+ daily calls with 90%+ satisfaction, and resolving escalations.
• Year 5: Transitioned to Number Portability Representative, managing outbound calls to resolve activation issues and ensure seamless number porting.

Versatel (Cold Calling Outbound Sales)
• Conducted outbound sales calls, offering insurance products to potential customers.
• Qualified and validated leads, transferring approved prospects to agents for further processing.

51Talk Philippines (ESL Tutor)
• Taught English as a Second Language (ESL) for over four years to students of varying ages and proficiency levels.
• Facilitated language development and cross-cultural understanding through interactive lessons.
• Adapted teaching methods to meet individual learning styles, improving student engagement and comprehension.

Remotask (LIDAR Specialist)
• Worked with LIDAR technology, contributing to self-driving car development.
• Performed object and human boxing within a LIDAR environment to enhance autonomous vehicle training.

Teletech Philippines (Customer Service Representative – Loyalty Programs)
• Specialized in loyalty program management for a major airline.
• Updated member accounts and verified eligibility for earning and redeeming flight points.
• Managed email requests, resolving product-related inquiries and membership concerns.
• Assisted customers with point purchases and Qantas Club membership support.

Kyros.ai (Virtual Assistant)
Assistant Student Success Managers Team
• Promote Kyros products and services to students and parents.
• Conduct outbound calls for updates, follow-ups, and engagement.
• Facilitate New Member Orientations for seamless onboarding.
• Manage ZooUpgrade to see actual infoetings and appointment scheduling.
• Prepare reports and complete tasks with precision.

Skills & Competencies
• Interpersonal Communication – Strong customer-facing experience, ensuring clear and effective interactions.
• Technical Proficiency – Proficient in MS Office Suite (Word, Excel, PowerPoint) with basic Adobe Photoshop skills.
• Time Management – Skilled in task prioritization, meeting deadlines without compromising quality.
• Attention to Detail – Accuracy-driven, ensuring minimal errors in all tasks.
• Adaptability & Empathy – Adept at handling challenges, resolving issues, and delivering excellent customer service.