Hi, my name is April from the Philippines and I am:
*Creative and Enthusiastic
*Keen to details and Professional
*I also have 3 years experience in Customer Care
*I am goal oriented and Determined
If you are looking for someone who likes to work in customer service, then count me in. On my 3 years experience in the field, from retail account to technical support and to financial account, I have already encountered different types of customers, including hard and vulnerable and I believe that if you want the business to keep running, we need to provide quality and great customer service.
On my first job in a retail account, I am tasked to help customers track their deliveries, scheduling and rescheduling installations and repair appointments for home theater and appliances. I have also worked as a technical support/product analyst for almost a year and a half for smart home devices from security cameras down to smart sensors. I assist customers in troubleshooting devices and also helps in promoting our products and services. I have also worked as a Customer Service Executive in one of the most reliable international remittance company for a 13 months wherein I provided assistance in tracking the funds they sent to their families and loved ones. I am also authorized in facilitating follow-ups from our different local partners, recalls/reversals and even refunds.
Are you willing to change the world of customer service? Feel free to reach out so we can discuss and get started.
Experience: Less than 6 months
I am very good in calls but I have also worked with emails and chats.
Experience: 2 - 5 years
I have 3 years experience in the field, from retail account to tech support to financial account.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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