Erica

Customer Service Specialist

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $14.00/hour ($2,464.00/month)

High school diploma

Last Active

October 15th, 2024 (today)

Member Since

August 31st, 2024

Profile Description

I am a Freelance Virtual Assistant for 8 years. I was a pioneer of a parking technology company where I started in Customer Service and from there became a pilot to a number of different teams when the company started to grow. I can consider my online job successful after all the hard work.
Prior to becoming a Freelancer, I worked for US Based Call centers for a total of 9 years. I started my first 3 years in this industry as a Sales Representative, where I was able to hone hardcore selling and proficient communication skills. For the next 6 years, I worked for an online printing company based in California, where I was given the opportunity to handle different posts because of my ability to work well, always in a timely manner, even while working under pressure. From a Customer service representative handling calls, chat, and email, I became a Quality Assurance Specialist, doing audits for voice, chat, and email, from there a Trainer, and eventually a VIP Accounts Specialist.
The work experience I've had gave me an opportunity to gain certain skills that I believe I can make use of in this industry. My experience also helped me develop persistence, consistency, and Integrity. I am comfortable speaking with people, and with that plus my skill set, I believe I can bring something to the table that will help contribute to any business.

Top Skills

Marketing » CRM

Experience: 10+ years

Customer Support » Email Support

Experience: 10+ years

More than a decade of experience and with 2 years experience as a trainer and quality assurance specialist on this field.

Customer Support » Chat Support

Experience: 10+ years

More than a decade of experience and with 2 years experience as a trainer and quality assurance specialist on this field.

Other Skills

Marketing » Content Creation » Social Media Content Creation

Experience: 2 - 5 years

Marketing » Content Creation » Video Content Creation

Experience: 2 - 5 years

Real Estate » Photo Editing

Experience: 2 - 5 years

Marketing » Digital Marketing

Experience: 2 - 5 years

Design » Adobe » Photoshop

Experience: 5 - 10 years

Customer Support » Phone Support

Experience: 10+ years

More than a decade of experience and with 2 years experience as a trainer and quality assurance specialist on this field.

Customer Support » Sales Support

Experience: 2 - 5 years

Professional Services » Photography

Experience: 5 - 10 years

Basic Information

Age
47
Gender
Female
Website
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Address
Quezon
Tests Taken
None
Uploaded ID
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