Skilled Virtual Assistant | Amazon | Customer Support

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

November 20th, 2024 (7 days ago)

Member Since

November 21st, 2016

Profile Description

A seasoned Virtual Assistant with 6 years of expertise, focusing on customer support, operations management, and sales management. Demonstrated success in collaborating with cross-functional teams to address operational and administrative challenges.
             
CUSTOMER SERVICE EXPERIENCE:
-Engaged with customers courteously and professionally, swiftly and accurately resolving inquiries and issues.-Managed a large influx of customer chats and emails, delivering product details and troubleshooting aid.-Supported customers in order placement, shipment tracking, and return processing, guaranteeing a smooth buying journey.-Addressed customer grievances promptly and professionally, ensuring timely resolution of issues.
OPERATIONS EXPERIENCE:
-Supported diverse operational duties such as data entry, filing, and maintaining records.-Ensured precise documentation of operational procedures and processes, keeping records current.-Contributed to inventory management efforts by monitoring stock levels and liaising with suppliers for timely restocking.-Collaborated with cross-functional teams to optimize workflow and address operational challenges effectively.
SALES EXPERIENCE:
-Managed a portfolio of key accounts, nurturing client relationships and expanding business opportunities.
-Conducted product presentations and demonstrations to potential clients, highlighting key features and benefits.
-Tracked sales activities, managed the sales pipeline, and provided regular updates to the CEO.
-Collaborated with internal teams, including marketing and product development, to address customer needs and enhance offerings.

AMAZON EXPERIENCE:-Supervised listings to ensure their active status.
-Initiated support cases to resolve any listing-related issues promptly.-Extracted and analyzed reports for performance evaluation.-Edited backend settings and uploaded A+ content to enhance product presentation.-Managed the removal of negative seller feedback to uphold seller reputation.