Operations Manager | Executive Assistant 

Overview

Looking for full-time work (8 hours/day)

at $16.00/hour ($2,816.00/month)

Bachelors degree

Last Active

November 26th, 2024 (today)

Member Since

November 20th, 2016

Profile Description

I learn fast, enthusiastic and can work with minimal supervision. I make sure to put my best on every work opportunity given to me. I have been working in the BPO industry for the past five years. I worked with Horizon Blue Cross Blue Shield of New Jersey as benefits and claims specialist. My major role as an agent includes but not limited to - Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
I also worked with Iron Mountain, the largest records and data management provider.
in the world. I have been placing orders and assist customers with their concerns
via phone or email.
After sometime, I got promoted as a trainer. I conduct Culture and Communications training to new hires to ensure they are properly equipped
with the basic rules of communicating when taking phone calls and answering emails. I also support Program specific trainings.
I am good at creating instructional materials like power point presentations and can work dos base applications.