Quality Analyst/Mixing Engineer/Video Editor

I have been doing this as freelance work on top of my regular job since 2014, from writing and recording the instrument parts and vocals or voiceovers, whichever is necessary, to doing the mixing and mastering process into a complete WAV file that follows the industry standards (e.g., CD or digital platform requirements like Spotify and Apple Music).

I started as a call center agent in the previous company (BPO) I worked for and eventually was promoted as a Quality Analyst after 6 months. Then I stayed there and worked on my post for 4 years and 5 months on 2 different accounts: one is related to non legal representation of U.S. Citizens benefits, and the other one is a telecommunications company: I do regular call audits, facilitate calibration sessions, analyze data and prepare QA slides for weekly and quarterly business review purposes

I have incorporated my audio editing skills and learned video editing to promote my works and eventually was able to create usable and engaging content in social media (e.g. Facebook and Tiktok)