Executive Virtual Assistant and Experienced Tech Support

I worked as a social media manager, where I was responsible for creating and managing content across various platforms to enhance brand visibility and engagement. This included developing a social media strategy, analyzing performance metrics to optimize campaigns, and engaging with followers to build a strong community. I also collaborated with other teams to ensure our social media efforts aligned with overall marketing goals, while staying updated on industry trends to keep our content fresh and relevant.

I have a diverse background in technical support, manufacturing, and customer service, bringing valuable experience and skills to every role. My career spans several industries, including electronics, telecommunications, and networking, giving me a solid understanding of both technical tasks and customer interactions. Experience Highlights: KAKUDAI Japan: Worked in manufacturing faucets and managed logistics and order tracking. LG Electronics: Provided technical support for LG products like TVs, DVDs, and phones, focusing on troubleshooting. Sprint Mobile: Offered technical and customer support, including software troubleshooting, billing, and sales. QuickBooks Intuit: Provided tech support for installation and software issues, along with basic accounting and data entry. HPE Aruba: Managed network engineering tasks, addressed hardware issues, and handled IT helpdesk functions. Skills: Proficient in ticketing and CRM tools, Microsoft Office Suite, and Google Workspace. Experienced in call, email, and chat support, with a strong ability to troubleshoot effectively. Able to manage and prioritize tasks in busy environments, ensuring quality support and customer satisfaction. I’m dedicated to using my technical knowledge and customer service experience to make a positive contribution to your team. My proactive approach and problem-solving skills make me a valuable asset to any organization.

I worked as an executive assistant for a health and wellness e-commerce business, reporting directly to the CEO in LA. In this role, I managed community emails and social media platforms, handled member subscriptions and data, and reached out to potential members. I also answered emails and inquiries, managed the CEO's calendar, and reminded him of important tasks. Additionally, I managed various CRMs he used, such as Vagaro and Quoflo, and handled various administrative tasks.

I have solid experience using Salesforce, where I manage customer relationships and streamline sales processes. I am proficient in navigating the platform to track leads, manage accounts, and generate reports. My skills include customizing dashboards, automating workflows, and utilizing Salesforce tools to enhance team collaboration and improve overall efficiency. I am committed to leveraging Salesforce to optimize customer interactions and drive sales performance.

I have skills in Canva, where I create visually appealing designs for social media, marketing materials, and presentations. I am proficient in using Canva’s tools to customize templates, incorporate brand elements, and ensure consistency across various platforms. My experience includes designing eye-catching graphics, infographics, and promotional materials that effectively engage audiences and enhance brand visibility.

I have experience using the CRM Go High Level for a previous client, where I imported and migrated her whitelists into the system. I also utilized LinkedIn Sales Navigator to find potential leads and transferred that information to Go High Level for outreach.

processing orders for Aruba products, especially if troubleshooting fails, highlights your ability to handle complex customer service situations effectively. Your expertise with CRM and ticketing tools ensures that you can manage and track customer interactions and issues efficiently. Additionally, your proficiency in following up with UPS and FedEx demonstrates your capability to coordinate shipping and logistics, ensuring timely resolution of order-related concerns. This combination of skills—order processing, CRM management, ticketing, and logistics coordination—positions you as a valuable asset in roles that require comprehensive customer support and problem resolution.

I worked as an off-page SEO assistant, where I performed various tasks related to off-page optimization using provided websites. I was given specific steps and login credentials to carry out my responsibilities, which included building backlinks, conducting competitor analysis, and managing outreach campaigns. I also engaged with online communities to enhance brand visibility and monitored performance metrics to assess our strategies. I reported to a senior SEO, collaborating with the team to refine our approach based on data insights.

QuickBooks tech support, including managing installations, troubleshooting application errors, and handling software updates, complements your overall skill set well. Although your hands-on experience with QuickBooks dates back to 2017, involving data entry and basic reconciliation, you have maintained familiarity with accounting terms, which is a valuable asset. This blend of technical support experience and foundational accounting knowledge positions you effectively for roles that require both software support and a basic understanding of financial principles. Whether assisting clients with QuickBooks issues or performing data entry and reconciliations, your ability to manage technical problems and apply accounting concepts will be a strong asset.