Copywriter | Technical Support Specialist

I have undergone intensive training in copywriting, focusing on crafting engaging and persuasive content for websites, social media, and email campaigns. My experience includes a hands-on internship with a premier real estate company, where I managed social media posts and email communication. This experience has honed my ability to create compelling copy tailored to different audiences and platforms, ensuring effective and results-driven communication.

I have a strong background in providing technical support, with experience resolving complex issues via chat and email. During my time at Concentrix, I contributed to a 15% reduction in device failures by offering expert guidance and troubleshooting. I also implemented testing and validation protocols that reduced product defects by 20%, which improved customer satisfaction by 10%. My ability to provide clear, effective solutions and ensure compliance with company standards has been a key factor in delivering top-tier technical support.

I have extensive experience as a data encoder, specializing in accurately managing and maintaining large datasets. At NASCOM, I was responsible for storing and organizing information, coordinating with purchasing departments, and ensuring that all records were precise and up-to-date. My ability to handle data efficiently, combined with my attention to detail, allowed me to support smooth operations and assist in key decision-making processes.

As a social media copywriter, I have developed a strong ability to create engaging and impactful content tailored for diverse platforms. During my internship with a premier real estate company, I was responsible for crafting compelling social media posts that captured audience attention and drove interaction. My experience involved understanding brand voice and audience preferences, allowing me to effectively promote services and enhance online presence. I leverage analytics to inform content strategies, ensuring that my posts not only engage but also contribute to the overall marketing objectives of the brand.

As an Email Specialist, I provided comprehensive support to customers by addressing a wide range of inquiries and resolving issues through email communication. Leveraging a knowledge-based system, I ensured accurate and timely responses, helping maintain high customer satisfaction. My role required me to stay updated on the company's products and services, and I consistently delivered clear and helpful solutions to problems, contributing to overall customer retention and satisfaction.

As an email copywriter, I craft compelling and engaging email content designed to connect with target audiences and drive action. I have experience writing persuasive email copy for a well known real estate company, focusing on delivering clear messaging that resonates with recipients. During my internship with a premier real estate company, I honed my skills in creating attention-grabbing subject lines, body copy, and calls to action, helping increase engagement and conversions. My approach ensures that each email is tailored to its purpose, whether it's to inform, persuade, or convert.