With 7 years of experience in customer service, I have extensive experience working with business owners, online sellers, customers and buyers, and students at a university level.
I am a dedicated, self-starter, detail-oriented, and passionate. I excel in working under pressure while providing superb customer satisfaction and without compromising the quality of work.
Knowledgeable in:
Google Workspace - Gmail, Calendar, Google Drive, Google Sheet, Google Forms, Docs, Maps
Microsoft Office - Word, Excel, PowerPoint, Outlook, MS Teams
Conferencing - Google Meet, Zoom
Messaging - Slack, WhatsApp,
CRM - Zendesk, Re:amaze, Salesforce, Sugar CRM
Dialer - RingCentral, AWS, 3CX
E-commerce - eBay, Shopify
Skills:
Customer Support Expert
Technical Support
Phone,
Admin Support
Inbox Management
Travel Management
Calendar Management
Data Entry
Web Research
Experience: 1 - 2 years
Handled eBay Trust and Safety (Account, Listings and Account Take over) Provide guidance for sellers and buyers how to properly secure their account Assist sellers in publishing listings Educate and give helpful tips for members about eBay policy
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: Less than 6 months
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