Experienced call center agent offering more than 9 years refined expertise in directing daily workflows at a busy call center mostly providing remote technical assistance, customer service and sales offers. Worked in collaboration with senior management to optimize center operations and improve outcomes. Improving upon team leadership and organizational skills. Demonstrated ability to manage conflict and work as a leader.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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