Meikah

BPO Team Lead | Customer Service Representative | VA

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

September 29th, 2024 (yesterday)

Member Since

August 23rd, 2024

Profile Description

I’Upgrade to see actual infoikah Shama Marie Villanueva, an accomplished Customer Support Manager and Virtual Assistant with over 8 years of experience in customer service and team leadership. I have a proven track record of enhancing customer satisfaction and optimizing support processes. My expertise includes managing high-performing teams, resolving complex customer issues with empathy and efficiency, and implementing systems that streamline operations. My strengths include exceptional communication skills, a keen eye for detail, and a passion for creating positive customer experiences. I’m highly organized, quick to adapt to new tools and technologies, and always committed to continuous improvement.I am excited about the opportunity to bring my skills to a dynamic team and contribute to delivering outstanding customer support. Let’s connect and explore how I can make a difference in your organization!

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

I worked as a Team Leader or Customer Support Manager for 2+ years, handling teams with 15-20 members.

Customer Support » Customer Service

Experience: 10+ years

Office and Administration » Team Leadership

Experience: 2 - 5 years

Other Skills

Marketing » CRM » Salesforce

Experience: 2 - 5 years

I used this software for 2+ years doing both admin work and customer service responsibilities.

Customer Support » Ecommerce » Shopify

Experience: 1 - 2 years

I used this e-commerce tool while working as a Virtual Assistant.

Office and Administration » Administrative Support

Experience: 2 - 5 years

Office and Administration » Data Collection

Experience: 5 - 10 years

Basic Information

Age
31
Gender
Female
Website
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Address
Valenzuela, Metro Manila
Tests Taken
None
Uploaded ID
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