I possess a strong skill set that blends technical proficiency, customer service expertise, and efficient data management.
Fluent in English both written and verbal. I have honed my typing skills with a speed of 40-45 wpm and I am highly proficient in various computer applications.
My professional experience includes positions in technical support, customer service, and data management.
As a Senior Agent at iQor Philippines, I excelled in resolving customer inquiries and technical issues while managing account transactions and training junior staff.
My role as a New Claims Specialist at GlobalTek PH involved meticulous handling of disability claims and client information, ensuring accuracy and compliance.
Additionally, I have experience as a Data Entry Specialist for Amazon Third-party sellers, where I managed and analyzed large data sets with precision.
My ability to work effectively under pressure, resolve conflicts, and maintain an achiever mentality has been demonstrated consistently throughout my career.
Experience: 1 - 2 years
Skilled in leading support teams, resolving complex issues, and enhancing customer satisfaction. Expertise in training staff, implementing support strategies, and using CRM systems. Proven track record in improving processes, handling escalations, and aligning service delivery with organizational goals.
Experience: 6 months - 1 year
I have experience overseeing and supporting business relationships in addressing challenging issues and guaranteeing customer contentment. Skilled in utilizing CRM software, managing escalations, and delivering customized solutions to fulfill business requirements. Demonstrated success in upholding service levels and fostering client connections.
Experience: 6 months - 1 year
I have expertise in managing and inputting large volumes of data accurately and efficiently. Skilled in using various data entry software and tools, including Microsoft Excel and database management systems. Demonstrated ability to maintain data integrity, perform routine audits, and generate detailed reports. Adept at handling confidential information and ensuring compliance with data protection regulations. Strong organizational skills and attention to detail with a track record of meeting deadlines and optimizing data entry processes.
Experience: 6 months - 1 year
I have expertise in managing and inputting large volumes of data accurately and efficiently. Skilled in using various data entry software and tools, including Microsoft Excel and database management systems. Demonstrated ability to maintain data integrity, perform routine audits, and generate detailed reports. Adept at handling confidential information and ensuring compliance with data protection regulations. Strong organizational skills and attention to detail with a track record of meeting deadlines and optimizing data entry processes.
Experience: 6 months - 1 year
I have expertise in managing and inputting large volumes of data accurately and efficiently. Skilled in using various data entry software and tools, including Microsoft Excel and database management systems. Demonstrated ability to maintain data integrity, perform routine audits, and generate detailed reports. Adept at handling confidential information and ensuring compliance with data protection regulations. Strong organizational skills and attention to detail with a track record of meeting deadlines and optimizing data entry processes.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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