Customer Service Specialist, Sales, Administrative Staff

Parcel Delivery Coordination: Stay updated on customer availability for receiving parcels. Prioritize the most recent delivery attempts to prevent returned parcels. Maintain daily contact with couriers to ensure they coordinate with customers efficiently and promptly. Report issues to courier admin for immediate resolution. Keep detailed records of deliveries, shipments, and returns. Area Familiarization: Be familiar with nationwide delivery zones to avoid misinforming customers. Product Knowledge & Policies: Be well-informed about product details and sales policies to provide accurate information to customers. Telesales & Communication: Support telesales teams by helping to improve communication skills and monitoring daily sales targets. Social Media & Online Sales Management: Manage five Facebook accounts to drive online sales, ensuring immediate response to customers. Meet the sales quota by maximizing every customer interaction. Sales Entry & Reporting: Accurately input daily sales through Shopify, ensuring all details are correct to prevent errors. Complete sales inputs within a specified time. Submit daily reports to the superior. Would you like assistance with any particular part of this? For example, creating a checklist or workflow based on these tasks?

Answered and directed phone calls. Entered data and kept records accurate. Managed stock inventory and processed bills. Used office equipment like printers and copiers. Helped employees with their questions. Served as the main contact at the head office for employee inquiries. Managed and distributed forms for leave, loans, and other requests for field workers. Collected and filed daily attendance and tardiness reports from supervisors for HR. Handled work-related requests from field workers and communicated with the head office. Prepared field reports as needed by the operations manager or supervisor. Checked overall attendance for staff. Completed other tasks assigned by the supervisor or operations manager.

Key Responsibilities: Make outbound calls to prospects or customers while maintaining a professional and polite demeanor, especially when dealing with irate or rude customers. Ability to make a high volume of calls during each shift. Confident, firm, and appropriate tone of voice, especially when speaking with elderly patients. Gain full product knowledge to ensure authenticity and accuracy when communicating with customers. Follow the proper and suggested call flow to effectively end calls. Proactively raise concerns to the Team Leader or Supervisor and escalate issues to improve efficiency and productivity. Meet performance and attendance expectations set by the department and company. Key Qualities: Strong communication skills, particularly in handling difficult conversations. Attention to detail and familiarity with products to answer questions correctly. Ability to work under pressure and maintain a positive tone. Willingness to seek help and escalate issues when necessary.

Monitor inventory levels and procure new stock as required. Implement measures to prevent stock damage, theft, and wastage.

Organize work schedules and meetings for staff. Assign tasks to sales clerks to meet customer and store needs. Provide assistance and training to new hires on store policies and procedures. Evaluate job performance of retail staff and provide feedback.

Customer Data Management: Collecting, organizing, and analyzing customer information to better understand their needs, preferences, and buying behavior. Improving Customer Service: Ensuring timely and effective communication with customers, resolving issues quickly, and providing personalized support. Customer Retention: Implementing loyalty programs, follow-up services, and other initiatives to keep customers engaged and satisfied.