Project Manager, Operations Manager, & Client Success

Overview

Looking for full-time work (8 hours/day)

at $14.00/hour ($2,464.00/month)

Bachelors degree

Last Active

December 18th, 2024 (12 days ago)

Member Since

November 13th, 2016

Profile Description

Career Accomplishments
PROJECT MANAGEMENT & CLIENT SUCCESS                                                          Streamlined client onboarding processes that increased onboarding capacity by 40% for SAAS and marketing start-up companies                                                            Helped integrate tools that increased the efficiency of operations by 26%
Documented SOPs for software tools, client surveys, call scripts, hiring processes,
and team management processes that directly
helped decrease client monthly churn from 13% to 8% 
 OPERATIONS MANAGEMENT                                                                                          Training material and SOP development for all departments and fields.          Increased each team's productivity by 14%                                                                        End-to-end management of Sourcing, Hiring, Training, and managing multiple teams within E-commerce start-up companies                                                      Developed KPI measurements for multiple roles within different
teams     Contributed to team growth of 30 members to 300+                                            Helped boost client approval from a 2/5 to ? ratingSoftware tools experience
PROJECT MANAGEMENT & CLIENT Upgrade to see actual infoAsanaLoomlyGHL (Go High Level)OPERATIONS MANAGEMENTCRMSZendesk, Salesforce, Lithium Social Web, Zoho One (CRM, Deals, Desk, Drive, Signature, and Finance), PiepeDrive, and TeamWorkBilling Rakuten, BillingMe, PayPal, Deel, and GoodyOthersHelpScout, Solid CP, Mailchimp, Basecamp, Notion, Shopify, Konnective, PayPal, and MailChimp